Haviraco FAQ'S

 

 

 

About Haviraco

What is Haviraco?

Haviraco is an online retail store offering comfort products for home, work, and travel.

What kind of products do you sell?

We offer a range of comfort-focused products intended for use at home, work, and while traveling.

Where is Haviraco based?

Haviraco operates in the United States and currently ships within the U.S. only.

Are your products manufactured by Haviraco?

Our products are not manufactured by Haviraco. They are sourced from third-party suppliers.

How do you choose your products?

We focus on practical designs, materials, and features that support comfort and usability.

Returns & Refunds

Can I return a product if I’ve used it?

You have 30 days from the date of delivery to initiate a return if items are new or lightly used and remain in good condition, without excessive wear or damage. Please include the original packaging if you still have it, if not, any sturdy box that will protect the item during shipping is fine. 

What if the item is incorrect or damaged?

If your item arrived damaged or incorrect, please contact us at contact@haviraco.com within 72 hours of delivery with photos of the item, packaging, and shipping label. This helps us process your claim quickly and doesn't affect your return, but claims submitted without documentation will be reviewed on a case by case basis.

How much is return shipping cost?

Return shipping is free of charge. We recommend using a trackable shipping method, as we are not responsible for items lost during return transit.

How long does it take to receive a refund?

Once your return is received and inspected, refunds are processed within 10 days and refunded to the original payment method

Are original shipping costs refunded?

If you paid a shipping fee when placing an order, the fee is non-refundable unless the item arrived damaged or incorrect.

Are there any non-returnable items?

We do not currently exclude specific product categories from returns. Items must meet the return eligibility requirements listed above.

Do you accept exchanges?

 We do not accept exchanges.

 Orders & Shipping

Where do you ship to?

We currently ship within the United States only.

 How long does shipping take?

After processing, orders are typically in transit for approximately 6-11 business days

The total estimated delivery time is 7-14 business days from the date the order is placed, including processing and transit time.

 How long does it take to process my order?

Orders are processed within 1-3 business days (excluding weekends and holidays).

Orders placed after 6:00 pm Eastern time will be processed the next business day.

 How much does shipping cost?

We offer free shipping on orders $100 or more. Orders below this amount are charged a flat rate of $4.99.

Which carriers do you use?

Orders may be shipped through different carriers depending on the product, fulfilment location, and destination. The carrier used for your order will be shown once available.

 Do you ship to PO boxes?

We do not ship to P.O. Boxes

Products & Usage

 Are your products suitable for everyday use?

Usage varies by product some are made for everyday use at home, office, or on the go, while others are designed for more specific or occasional use. See the product page for details on your item.

Do your products require assembly?

Some products arrive ready to use, while others may require assembly. Any known assembly requirements are listed on the product page. Manufacturer instructions may be included when applicable.

How should I care for my product?

Care and cleaning information is provided on the applicable product page. Some items may also include manufacturer instructions in the package. Contact us if you need assistance locating the instructions for your product.